Tutorial Billing and Payment FAQ

Discussion in 'Client & Site Support' started by American Express, Nov 17, 2016.

  1. Wet Rag

    Wet Rag easily triggered ✌

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    RuneMate Billing and Payment - FAQ

    Free Users:
    Free users are entitled to up to a maximum of 200 hours of bot usage during one 30 day period. Free users can also only run a maximum of 2 sessions at once. You may use all 200 hours on one bot on one RuneScape account, or you may split your 200 hours across multiple bots and multiple RuneScape accounts.


    Supporter/Sponsor (Paid) Users:

    Supporter/Sponsor (paid) users can bot a range of hours and concurrent instances depending on how much money they pay per month. EG: A monthly payment of $3.00 will allow you to run up to a maximum of 300 hours as well as a maximum 3x bot instances at once. A monthly payment of $10.00 will allow you to run up to a maximum of 1,000 hours as well as a maximum of 10x bot instances at once.


    How do I increase my hours allowance?
    You can increase your monthly hour allowance (free users get 200 hours) by becoming a supporter or sponsor - See Upgrade | RuneMate for more information.


    I've paid $2.00, why do I not have more hours?
    A single $2.00 payment will only give you Supporter status, it does not increase your hours allowance. This is made explicitly clear during the purchasing stage, where you can increase/decrease your payment and accordingly, your hours allowance.

    If you have made a single $2.00 payment and want more hours, another payment of $2.00 or more will increase your hours.


    I've made a payment, why am I not a Supporter/Sponsor yet?
    All payments are automated and if you have not yet received your upgrade, your payment will still be processing. Processing time varies depending on your bank. If this is the case, you will need to wait for the transaction to successfully complete or contact PayPal to find out more.


    How do I check my monthly hours allowance?
    Visit: Log in | Community | RuneMate to view your current upgrade, hours used and hours remaining.


    Hour System:
    The hour system works on a 30 day period. If you are a free user, you are able to bot up to a maximum of 200 hours in one single 30 day period. You can view your current hours usage here, by filtering by "Last 30 Days" Log in | Community | RuneMate

    Bot hours don't just "reset" at a given time. Your remaining hours are calculated by subtracting the hours you've used in the last 30 days from the total hours that you bought. Here's an example:

    Let's say today is October 1st, and you buy 3000 hours. Let's say that you use 100 hours every day. On October 31st (30 days later), you run out of hours, so you can't bot anymore. On the next day (November 1st), you'll regain the hours that you used 30 days ago (October 1st's hours), meaning that you'll have another 100 hours to bot with. The day after that you'll regain the hours you used on October 2nd, giving you another 100 hours, etc.

    Source: Resolved - When do the bot hours reset?

    Does Premium bot usage count towards my hours?:

    Yes. If you use a premium bot (eg: $0.10 / hour) this time will still be deducted from your monthly hours allowance.

    When am I charged for using Premium bots?
    At the start of every new botting hour and every new bot instance. If you start an instance and stop it after 30 seconds to restart it, you will be charged once per instance start.

    Does running multiple RuneScape accounts use my hours faster?
    Yes. If you run a bot on one RuneScape account for one hour, your total amount of hours used will be one hour. If you run two bots on two RuneScape accounts for one hour, your total amount of hours used will be two hours. etc.


    Payment System - Hour Expiration:
    The supporter system works on a 30 day period for paid hours. If on day 1 you pay $10.00 for 1,000 hours of botting time, this time is only available for the current 30 day period. Once the 30 day period expires, you will either have to re-subscribe with another $10.00 payment or revert to a free users allowance of 200 hours.


    How many accounts can I run at the same time?

    This depends on how much you pay per month. If you pay $4.00 per month, this gives you 400 hours worth of botting. You can also run up to 4 accounts at the same time. You can use as many RuneScape accounts as you like.

    The hour limit doesn't care about how many accounts you run - you could run for 100 hours on one account, 250 on another, and 50 on another and that would make your 400 per month.

    Source: Resolved - buying hours

    My brother/sister/other uses RuneMate in my house, will our hours combine?
    Yes. Hours used across multiple RuneMate accounts from the same IP address will combine. EG: Account001 uses 10 hours on a Monday; these 10 hours will also show up on Account002's usage history for Monday.


    Why are my hours disappearing so quickly? I haven't used that many hours?
    You are likely on a shared network or using a VPN where someone else on your network has used up the hours. If this is the case you should speak to your service provider and ask them to give each connecting user a unique public IP address.


    Do Subscriptions Stack?

    Yes, subscriptions stack with each one lasting a month from the time it was purchased.


    When does my hour allowance expire?

    If you upgrade on the 15th, your hourly allowance finishes on the 15th of the following month


    How accurate is the hourly limit?

    The Services page breaks it down by day while the hour calculator goes down to the exact second. EG: If you bot for 1 hour 52 minutes and 13 seconds, the system calculates this as 1 hour 52 minutes and 13 seconds; it does not round up to the nearest hour.


    Is break handler time counted as part of my hours?

    Yes. Example: If you run a bot for 4 hours, and during this time the bot's break handler "pauses" your botting for a total of 63 minutes, those 63 minutes are included in your monthly hourly usage.


    Will running out of hours remove my supporter rank?

    No. If you purchase supporter status with $10.00 per month and use over your 1,000 hour allowance, you will still retain your supporter status on the forums until the billing period expires.


    How do I cancel my recurring payments?

    RuneMate appreciates your support. However if you must stop supporting us, you can cancel recurring payments:

    1. Navigate to your PayPal pre-approved payments page. (Login required)
    2. Click the link for your subscription to HF Tech.
    3. Click Cancel and then confirm your selection.

    You can see PayPal's Customer Support answer to "How do I cancel an automatic payment I have with a merchant?" for more information. If you have any questions, contact us.
     
    Arbiter likes this.
  2. Andrew1375

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    Hello,

    I paid the 3 dollars for the third account. spectre will not let me run the third account. says unable to create advertising. i have verified that i did pay the 3 dollars.

    Thanks
     
  3. Gustas

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  4. craig2009

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    I've paid to upgrade yesterday and I still haven't been giving my botting hours, the money has left my account. whats going on? I have a receipt to prove my purchase.


    I'm still waiting for this upgrade, 2 weeks tomorrow the payment was made!o_O
     
    #84 craig2009, Jan 29, 2018
    Last edited: Feb 10, 2018
  5. American Express

    American Express RuneMate Staff

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    Any delays are at your bank and/or PayPal's end. Your account will be automatically given what you paid for, once PayPal processes and authorises your transaction.
     
  6. craig2009

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    Thanks for the reply.

    Just seemed strange considering last time I purchased it was done within seconds, i'm now past 2 days.
     
  7. Where_Spaldo

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    anybody know why its saying ive used up my one hour for the week?? ive paid and it says i have over 350 hours remaining. I also just paid another $13 for more hours.
     
  8. craig2009

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    Hey sorry to bother you, i've checked my bank and the payment has cleared. My hours still haven't been added.
     
  9. Wet Rag

    Wet Rag easily triggered ✌

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    • Watch your attitude towards other forum members.
    @Arbiter
     
    #89 Wet Rag, Jan 31, 2018
    Last edited by a moderator: Jan 31, 2018
  10. Weedweasel

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    You should add under the hours system

    YOU LOSE ALL HOURS YOU PAID FOR AFTER A MONTH AND GO INTO NEGATIVE UNLESS YOU PAY FOR MORE EVEN THEN YOU REGAIN HOURS DAY BY DAY NOT AT ONCE.

    This statement is why im not putting any money into this site for its hour system anymore cause even when you put money into it and your still negative who tf would want to use this site anymore. This is boreline scamming people out of there money because you dont word it correctly and most likely dont give a shit about your community is why you do it. If it wasnt day by day regaining hours on your bs hour system this would be decent but your just skimming for money this way losing your people after they figure it out.
     
    #90 Weedweasel, Feb 2, 2018
    Last edited: Feb 2, 2018
  11. idntwnagrind

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    okeee, so i have lost about 50 cent so far using 2 bots.
    can somebody clear this up for me - even if the bot is paused (as in i clicked the pause button) will it still take money from me? the timers not running down but before it had $10.10 and now it's $9.80 even tho it's run under an hour and a half (the runtime hasn't changed)
    the reason i paused is cause somebody told me the bot will take 10 cent every time it starts a new instance (regardless if it even spent 1 minute on it) which is the case twice now, the bot started and in a minute an unknown error occurred. - no biggie it's only 10 cent. but now it's happened twice

    want some definitives on how not to waste money badly coz i feel like after just 1 day losing 50 cent is bad, and if that happens all the time imagine how much i'd lose.

    edit. ah okay so i read the faq and apparently even if it's paused (by me) it still counts i guess.... that's a bit lame but at least i learned to stop the bot before the hour and also not pause it now i guess
    --- Double Post Merged, Feb 10, 2018, Original Post Date: Feb 10, 2018 ---
    think you're using the free version, if it says lite they usually have a 1hr limit
     
    #91 idntwnagrind, Feb 10, 2018
    Last edited: Feb 10, 2018
  12. xCODIx

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    Can someone explain to me why my wallet is constantly being drained?

    Had $5.00 in my wallet starting last weekend and I'm currently down to $4.00 but I haven't used a premium bot for 20 hours.
    For example; I used the bot for about 2 hours yesterday and logged off with $4.15 in my wallet.
     
  13. idntwnagrind

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    don't leave it on pause, maybe the proxy your using
    just the ones i can think of atm
     
  14. Where_Spaldo

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    I went from +100 hours to -206 hours in one day. only had 2 bots running for a total of 22 hours for the day. can anyone explain that?
     
  15. Arbiter

    Arbiter Mod Automation

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    Looks like you were connected to a commonly shared IP (perhaps a VPN or proxy) when you checked your stats and saw that. I don't see any usage that high for your account and you have 300+ hours left.
    --- Double Post Merged, Feb 18, 2018, Original Post Date: Feb 18, 2018 ---
    Not the place for support. Please post in the proper place with more details.
     
  16. Where_Spaldo

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    --- Double Post Merged, Feb 20, 2018 ---
    I bought hours on the 16th. I just checked my usage from the 16th. Ive used 154 hours. Its saying Im out of hours........... HOW IS THIS POSSIBLE???
     
  17. Wet Rag

    Wet Rag easily triggered ✌

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    did you read what he said.?
     
  18. Where_Spaldo

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    yes. did you read what i said. i said i bout more hours. putting me back u to 300... and since then ive used 150 of those hours and i just had to buy more becasue somehow i used 300 of those hours when my account only shows use of 150..
     
  19. xCODIx

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    Point me in the correct direction?
     
  20. Yeahboyshoo

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    Why are my hours show -88? I last topped up on 14th Feb and I remembered having 500 hours remaining. Today is the 4th March and I don't bot my 1 account more than 8 hours a day. Never been connected to any VPN or public network. It's either my house IP, mobile IP. I want my hours back @Arbiter
     

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