Tutorial Billing and Payment FAQ

Discussion in 'Client & Site Support' started by American Express, Nov 17, 2016.

  1. American Express

    American Express RuneMate Staff

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    Yes, some people sell credits in the general market: General Market
     
  2. ILoveTurtleSnacks

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    Sneaky... though i'd get 400 </3
     
  3. Johnb420

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    So does this mean I can only have and use 1 account and so can my brother on his computer or that still counts as 1 cause were in the same house?
     
  4. anvilhawk1

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    I keep running a bot for 1 hour and 55 minutes. I keep getting charged for 2 hours of use... Is there somthing im doing wrong to get this 2 hour fee...

    I also bought 1$ of credits and never recieved the credits to my account, then i bought another 1$ and it did credit... what now?
     
  5. jesus1901

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    Hola, ┬┐Puedo ejecutar el mismo usuario runemate en varias computadoras al mismo tiempo?
     
  6. xbpird

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    hey i paid the 4$ per month for more hours but when i try to set the bot it says ive used all my free user hours fro this week is. And before i paid the 4$per month i did single payment for 3$ still did not get more hours?
     
  7. RobinPC

    RobinPC If you ever feel down, play coconut mall.

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    You're probably using a lite/free version of a premium bot, which limits the number of hours you can use that particular bot. If you don't mind me asking, which one were you using?
     
  8. abbbas

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    So today is 30th April, I don't know when my hours reset for the month. If I buy 300 hours today will they be available until 30th May?
     
  9. 24 7 4 20

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    Paymentsystem is very unserious... I very often have to pay multiple times due to bot crashes, and the client sucked my money 3 times within an hour...
     
  10. Savior

    Savior Java Warlord

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    have you tried running it a 4th time
     
  11. 24 7 4 20

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    yea and its working, still triples the price.
    --- Double Post Merged, May 17, 2019, Original Post Date: May 15, 2019 ---
    can i expect any helpful reaction for this?
     
  12. Winston87

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    paid 3 dollars and it says i have no hours.......every time before its worked fine but now its saying i dont have any hours before i even get to use it.
     
  13. Marzy

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    Bought $10 USD Got charged $29.54 Aud ?
     
  14. American Express

    American Express RuneMate Staff

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    Bought $10 USD worth of what, credits or supporter package?

    Check with your bank and see what their foreign currency conversion rates and fees are.
     
  15. EthanOpia

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    I have a suggestion for another payment option. Subscribe gives you x number of hours per month. I want something similar to that, but I want a subscription that buys x hours when I run out of hours. So I can set it to buy 1000 hours and it auto buys 1000 more when I hit 0 or go negative.
     
  16. someshlt

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    I wonder why isn't Bitcoin a payment option?
     
  17. loons08

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    I've been using this for the past 2 days and now it says my time has ran out...? Defiantly didn't even come close to the hours, please help.
     
  18. American Express

    American Express RuneMate Staff

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    What is the error message you get and which bot(s) are you trying to run?

    If you are running a trial version of a premium bot, the authors often put time limits on how long you can use them for.
     
  19. Bartsimptom

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    I paid 3$ for the 300 hours and my account shows that I am supposed to have 300 hours this month and I used 78 hours of that and that shows in my service stats but when I try to start up a client it says I have used all 300 hours this month.
     
  20. kryme

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    Question about paid bots - it seems like I'm charged a 1 hour minimum when I start a bot regardless if I use that 1 hour. Say I start a paid bot and it withdraws 4 cents but I only use it for 2 minutes, will I have a back log of 58 minutes or did I lose those 58 minutes by stopping and starting the bot?
     
    johnhoffmann likes this.

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